FAQs

Dues | Membership | Orders | Merchandise | Use of Logo | Miscellaneous

 

FREQUENTLY ASKED QUESTIONS

Dues

**During certain times of the year, we have an abundance of checks coming in for dues payment. It may take a little longer to input all of the data involved. Remember, individual dues can now be paid on-line with Visa, Mastercard, or Discover.**

 

Q: How do I pay my dues:

A: Either on-line, through your chapter or using the Dues form found on the Forms page.

Q: When are dues to be sent in?

A: Dues should be submitted to the National Office by September 1st of each year.

Q: I received a dues notice, but I already have paid my dues. What do I do?

A: If you paid your dues directly to the National Office, please check to see if your check has cleared the bank. If it has, please contact the National Office so they can investigate the payment.

A: If you paid your dues to the chapter, please check with your chapter treasurer, president, or parish (whoever handles the dues submission to the National Office) and find out if their check was sent to the National Office and if the check has cleared the bank. If it has cleared, contact the National Office, give them the check # and the information from the back of the cleared check or statement, informing them of the exact date that the check cleared and who signed the back of the check. If the check has not cleared, it may be that the check needs to be canceled and reissued, sending it to the National Office, as the original may have been lost in the mail.

Q: Why is it so important that we only send in one (1) check with each order or dues payments?

A: The bank charges the Order a "per check" fee. Any time that we can deposit one check (instead of multiple checks) for an entire order or entire chapter, we can save the Order money. Exception: Do NOT send dues payments with payments for orders. Send dues and orders separately.

Membership

Q. What is my member #?

A. Your chapter president receives a chapter list every year in the dues packet. Member numbers can also be found on the address label above your name on the latest Royal Cross publication.

Q: Why do I need to update the office with my correct address, phone number and e-mail?

A: The Order waste money on mailings returned, due to inaccurate addresses. The Royal Cross and other province and diocese's newsletters are mailed periodically to Daughters. You can email your updated information at dok1185@doknational.org.

Q. Can I be a Daughter at Large?

A. Per the bylaws, Daughters who are not members of a church with a DOK chapter may be a DAL.

Q. Who is my Diocesan Assembly President?

A. Your chapter president should be able to give you this information. You can also contact your provincial president for this information.

Q. Who is my province president?

A. All Provincial presidents and their contact information are listed on the front cover of the latest Royal Cross publication. You can also find them on the National Council webpage.

Q. Why is it necessary to completely fill out the forms submitted to the national office?

A. It eliminates wrong information being entered or the office staff having to contact someone for the information.

Q. How do I transfer to another chapter?

A. Complete a Transition Form with the previous chapter’s information and the new chapter’s information and submit it to the National Office with the chapter president's signature.

Q. How do I report someone’s death or resignation?

A. Complete a Transition Form and submit it to the National Office along with their cross.

 

Orders

Q: You ask for six (6) weeks delivery time. What if I want it faster than that?

A: Contact the National Office for expedited shipping and fees. We ship UPS Ground predominately but if we are able, we will accommodate your requests for an extra fee.

Q: Do you really need six (6) weeks for delivery? Why?

A: It is best to allow ample time for the order to be received, processed, shipped and delivered.

Q. Who is authorized to order new member kits?

A. A chapter officer or leader of the study can order new member kits and new member kits can only be mailed to the church, a chapter officer, or to the leader.

Q: Why do you ship predominately UPS Ground?

A: This allows us to insure and track your package. Pricing is usually comparable to sending it USPS mail.

Q: I live outside of the continental United States. Is there an extra fee for delivery?

A: Most deliveries to Alaska, Hawaii, APO, PR, and US Territories will be made by USPS (mail or flat rate) and are neither insured nor trackable. CUSTOMERS OUTSIDE THE CONTINENTAL UNITED STATES should include an additional $6.00 for Priority Mail Flat Rate shipments.

Q: I see that you require a signature for certain shipments. Is there any way around that?

A: You may waive this at your discretion by notifying us in writing on or with the order form.

A: You may ask that the shipment be sent to a location where you can more easily sign for it. Note this request on your order form.

Q: I received an item I didn’t order / I didn’t receive something I ordered. Help, please?

A: Contact Order Fulfillment at the National Office. After researching your order we will assist you in correcting it.

Q: Have you received my order? check? dues? fax?

A: Has your check cleared the bank or your credit card been charged? If not, we probably have not received it.

A: If the check has cleared the bank or your credit card has been charged, call the National Office and we will look for your order and let you know its receipt and status.

Merchandise Concerns

Q: My cross will not stay shiny. Can you help me?

A: Check the back of your cross. If it has a © on it, it is not silver and will not shine like the silver crosses.

A: If the back of your cross is stamped with a logo of three candles, it is a silver cross. Please see “How to Clean your Cross”.

Q: My cross is broken. Will you replace it? What do I do?

A: If your cross is under six (6) months old, please see “Instructions for Returning a Cross”.

A: If your cross is over six (6) months old, you will need to order a replacement cross.

Q: Can I exchange my cross?

A: We do not exchange crosses unless they are broken and under six (6) months old. See “Instructions for Returning a Cross”.

A: If you wish to purchase another cross in a different size or material (silver vs. rhodium-plated), please complete a National Office order form and send it in with payment. Don’t forget to include Shipping/Handling.

Use of Logo

Q: Can I use the cross logo for something I am creating for my chapter or parish? Where can I get that logo?

A: Please read the following document for more information. How to Use the Order's Trademarked Logo

A: The National Office has a cross-stitch pattern you may request.

Master’s Fund Educational Scholarships

Q: How do I request a Master’s Fund higher education Scholarship for a church related career or learn more about the requirements?

A: Read the requirements for a scholarship and complete an application and submit to Patsy Thomson, Master's Fund Chair. Click here for the requirements and application.

Q: How do I apply for a Self Denial Grant?

A: Download and complete the Self Denial Fund Application and submit it to Mary Fletcher at the National Office of the Order of the Daughters of the King. The application will be sent to the Self Denial Chair and approval is done by a committee.

Q: When are grants funded?

A: Grants are funded when money is available from donations. Most of the funding is done in the spring after the In-Gathering in February. We also have donations throughout the year.

Miscellaneous

Triennial Update

Q: I was unable to attend Triennial. Where do I find information about what transpired?

A: Review the Triennial web page.